Introduction
Wagtails Veterinary Centre ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Data We Collect
We may collect and process the following data about you:
- Information you give us. You may give us information about you by filling in forms on our website or by corresponding with us by phone, email, or otherwise. This includes information you provide when you register your pet, book an appointment, or contact us with an enquiry.
- Information we collect about you. We may automatically collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
- Veterinary records. We maintain records of your pet's medical history, treatments, vaccinations, and prescriptions as part of our veterinary care obligations.
How We Use Your Data
We use information held about you in the following ways:
- To provide veterinary care and services to you and your pet
- To manage your account and appointments
- To communicate with you about your pet's health, appointments, and our services
- To process payments and manage billing
- To comply with our legal and regulatory obligations as a veterinary practice
- To send you information about our services, where you have consented to receive this
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: To provide veterinary services that you have requested
- Legal obligation: To comply with our obligations under veterinary regulations
- Legitimate interests: To manage and improve our veterinary practice
- Consent: Where you have given us consent to contact you for marketing purposes
Data Sharing
We may share your personal data with:
- Veterinary referral centres and specialists when your pet requires specialist care
- Laboratories for diagnostic testing
- Insurance companies when processing claims on your behalf
- Our professional advisors and regulatory bodies as required by law
We will not sell your personal data to third parties.
Data Retention
We will retain your personal data for as long as is necessary to provide you with our services and for a reasonable period thereafter, or for as long as is required by law. Veterinary records are retained in accordance with Royal College of Veterinary Surgeons (RCVS) guidelines.
Your Rights and Choices
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data (subject to legal obligations)
- Object to the processing of your personal data
- Request a copy of your personal data in a portable format
To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
Changes to This Policy
Any changes we make to our privacy policy in the future will be posted on this page. Please check back regularly to see any updates or changes to our privacy policy.
Contact Us
Questions, comments, and requests regarding this privacy policy should be addressed to:
Wagtails Veterinary Centre, 102 Kings Road, Harrogate, HG1 5HH
Email: wagtailsvets@gmail.com
Phone: 01423 569524